Here are answers to some common questions to help improve your shopping experience at getmagnetballs.com.
1. What payment methods do you accept?
We only accept PayPal as our payment method. You can pay with your PayPal balance, linked bank account, or credit/debit card through PayPal.
2. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order at Order Tracking or through the carrier’s website.
3. What are the shipping options and delivery times?
- Standard Shipping (Free): 7-15 business days
- Expedited Shipping ($29.99): 3-7 business days Shipping times vary depending on location and customs clearance.
4. Do you ship internationally?
Yes! We ship to multiple countries worldwide, including the US, Canada, Australia, the UK, and various European and Asian countries. See our Shipping Policy for the full list.
5. What should I do if my package is delayed?
Delivery times are estimated and may be affected by customs processing, weather, or peak shopping seasons. If your order is significantly delayed, please contact us for assistance.
6. Are there customs fees or import taxes?
Orders are shipped from China. Any applicable customs duties or import taxes are the responsibility of the customer. Please check with your local customs office for more information.
7. What is your return and refund policy?
We offer returns and refunds on defective or incorrect items. Please contact us within 7 days of receiving your order to initiate a return. Items must be unused and in original packaging.
8. What should I do if I receive a defective or wrong item?
If you receive a defective or incorrect product, please contact us with photos of the issue, and we will arrange for a replacement or refund.
9. Are magnetic balls safe to use?
Magnetic balls are NOT suitable for children under 14 years old. They can be hazardous if swallowed. Keep them away from young children and pets.
10. How do I contact customer support?
You can reach us via:
- Email: support@getmagnetballs.com
- Contact Form: Available on our website
We typically respond within 24-48 hours.